Please read the following terms and conditions carefully before making your reservation.

1. Nature of Our Accommodation

We are not a hotel, but rather a private-owned house situated in a peaceful residential area. Our property offers apartments for short-term rental. Please be aware that we do not provide typical hotel services such as room service or a front desk during your stay. However, we strive to ensure a comfortable and enjoyable experience for all our guests.

2. Guest Information

In compliance with Swiss law, we are obligated to collect and maintain guest information. To facilitate this process, we will provide a link to an online registration form. Rest assured, the information provided will be handled with the utmost discretion and shared only with the City of Zürich police, as required by law.

3. Payment

Payments for reservations made through our website must be completed within 24 hours of booking. We accept various payment methods, including bank transfers. Please ensure that your payment is made promptly to secure your reservation.

4. Access Instructions

Upon verification of your payment, you will receive detailed instructions on how to access our property. This will include an access code and any additional information you may need for a seamless check-in process.

5. House Rules

We kindly request all guests to adhere to our house rules. These rules are in place to ensure a safe and pleasant environment for everyone. Violation of these rules may result in eviction from the premises.

6. Cancellation Policy

Please review our cancellation policy for information on cancellations and refunds. Our cancellation policy is designed to be fair and transparent.

7. Contact Information

If you have any questions or concerns about your reservation or stay, please do not hesitate to contact us. We are here to assist you.

By proceeding with your reservation, you acknowledge that you have read, understood, and agreed to these terms and conditions.

We look forward to welcoming you to our property and wish you a pleasant stay.

This Privacy Policy describes how we collect, use, and share information about you when you make a reservation through our website or stay at our property. We process personal data in accordance with the revised Swiss Federal Act on Data Protection (FADP), and the EU General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

The data controller for the personal information processed in connection with your stay is the property owner whose contact details appear on your booking confirmation.

2. Data We Collect

We collect the following categories of personal data:

• Booking data: your name, email address, postal address, phone number, the dates of your stay, the number of guests, payment method, and the total amount paid.
• Guest registration data: first name, last name, date of birth, nationality, ID type, and ID number for every guest staying at the property. This is collected through the online check-in form and may be required by Swiss law to be transmitted to the cantonal police.
• Communication data: any messages you send us through email, the booking widget, or the guest app during and after your reservation.
• Technical data: language preference (stored in a local cookie) and basic server log data such as IP address and browser version, kept for security purposes for up to 14 days.

3. Why We Process This Data

• To process and confirm your booking (legal basis: performance of contract).
• To comply with legal obligations, including any mandatory guest registration and Swiss accounting and tax record-keeping rules.
• To communicate with you about your reservation, check-in, and stay.
• To detect and prevent fraud in connection with payment.

4. With Whom We Share Your Data

• Payment service providers (such as Stripe and PayPal) when you choose to pay by credit card or PayPal. These providers process card and account data directly on their own systems; we never see or store your card number. They may transfer data to servers located in the EU and the United States under their respective data processing agreements.
• Cantonal authorities, where Swiss law requires us to transmit guest registration data. Only the data fields specified by the regulation are shared.
• Our email service provider, used to deliver booking confirmations and reminders. The provider acts as a data processor on our instructions.

We do not sell your personal data and we do not share it for marketing purposes.

5. How Long We Keep Your Data

• Booking and accounting records: 10 years, as required by Swiss law (Art. 958f of the Code of Obligations).
• Guest registration records: as required by the applicable cantonal regulations, then deleted.
• Email communication: as long as needed to respond to your enquiry, then archived or deleted.

6. Cookies and Tracking

Our booking website uses only cookies that are strictly necessary for it to function:

• A session cookie set by the booking application (required for the booking flow).
• A language preference cookie so the site remembers your chosen language.

We do not use analytics, advertising, or social-media tracking cookies. Payment providers may set their own cookies on their own checkout pages; please refer to their respective policies.

7. Your Rights

Under the Swiss FADP and, where applicable, the GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of data we are not legally required to retain.
• Object to or restrict certain types of processing.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of the rights above, please contact us using the email address shown on your booking confirmation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always accessible from our booking page. Material changes will be notified to guests with an active reservation by email.

This Cancellation Policy explains how cancellations and refunds are handled. By making a reservation, you agree to these terms.

1. Cancelling at Least 7 Days Before Arrival

If you cancel your reservation at least 7 calendar days before your scheduled check-in date, we will refund the total reservation amount minus a 5% transaction fee. The fee covers the non-refundable charges that our payment provider deducts from each transaction.

2. No Refund Situations

No refund will be issued in any of the following cases:

• Cancellations made fewer than 7 calendar days before the scheduled check-in date.
• Requested date changes made fewer than 7 calendar days before the original check-in date that we are unable to accommodate. Such requests are treated as cancellations.
• Arriving after the booked check-in date or leaving before the booked check-out date.
• Not staying for the full duration of your reserved dates.
• Failure to check in (no-show).

3. How to Cancel

To cancel a reservation, please use the cancellation link in your booking confirmation email or contact us directly at the email address shown there. Cancellations are effective when we receive your written request.

4. Refund Processing

Approved refunds are issued through the same payment method used for the original booking. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.

5. Force Majeure

If your stay is prevented by exceptional circumstances beyond your or our control — such as government-imposed travel restrictions, natural disasters, or property damage that renders the apartment unusable — we will work with you in good faith to reschedule or refund your booking. Such cases are reviewed individually.